Support Policy 

At [New Source Hub], we are committed to providing excellent customer support to ensure that you have a seamless shopping experience. Whether you have a question about our products, need help with an order, or require assistance with a return or exchange, we are here to help.

1. Contacting Customer Support

If you need assistance, please reach out to our customer support team. You can contact us through:

• Email: [bhaskar@newsourcehub.com]
• Phone: [Your Customer Support Number]
• Live Chat: Available on our website (Monday–Saturday, 9.30 AM – 6.30 PM)

We aim to respond to all inquiries within [24-48 hours]. For urgent matters, we recommend using our live chat feature for a quicker response.

2. Order Inquiries

  If you have questions about your order status, shipping, or delivery, here are some common topics:

• Order Confirmation: After completing a purchase, you will receive an email confirmation with the details of your order. If you did not receive a confirmation, please check your spam folder or contact us for assistance.

• Track Your Order: You can track the status of your order using the tracking number provided in your shipping confirmation email. If you encounter issues with tracking, please contact us.

• Order Modifications: Once your order is confirmed, we start processing it right away. However, if you need to make any changes to your order (such as modifying the shipping address or adding items), please contact us immediately. We can only make changes if the order hasn't already been shipped.

  
  

3. Shipping & Delivery

• We offer several shipping options to ensure your order reaches you on time:

  • Shipping Methods: We offer [Standard Shipping], [Expedited Shipping], and [Express Shipping]. Choose the method that works best for you during checkout.

  • Delivery Times: Delivery times vary depending on the shipping method and your location. For standard shipping, delivery typically takes [7] to [10] business days.

  • Shipping Fees: Shipping costs are calculated at checkout based on the weight and destination of your order.

  • Delayed or Lost Shipments: If your package hasn’t arrived within the expected timeframe, please contact our customer service team for assistance. We will investigate the issue and ensure a resolution.

    
    

4. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can request a return or exchange within [30 days] of receiving your items. Please review our return policy below:

• Eligibility: Items must be in unused and original condition with all tags and packaging intact. Certain items like [personalized products, lingerie, etc.] are not eligible for return.

• Return Process: To initiate a return, please contact our support team to receive a return authorization number and shipping instructions.

• Refunds: Once we receive your return, we will inspect the items and issue a refund to the original payment method. Please allow up to [7–14 business days] for the refund to process.

  
  

5. Order Cancellation Eligibility

• You may be eligible to cancel your order if:

  • The order has not been processed or shipped yet.

6. Exchanges

If you would like to exchange an item, please contact our customer service team for assistance. You may be required to return the original item and place a new order for the item you wish to exchange for.

7. Damaged or Defective Products

We take great care in packaging our products, but if you receive a damaged or defective item, please contact us immediately. We will arrange for a return and send you a replacement at no extra charge.

8. Privacy & Security

We respect your privacy and are committed to protecting your personal information. For more details, please review our Privacy Policy. All transactions on our site are secure, and we use industry-standard encryption technologies to protect your payment information.

9. FAQ

Visit our Frequently Asked Questions (FAQ) page for answers to common queries regarding:

• Product information
• Shipping policies
• Payment methods
• Account management
• Order changes and cancellations